blog post

Viking River Cruises has created a new service guarantee that offers full refunds to passengers who express dissatisfaction within 24 hours of starting their trip. The guarantee, which goes into effect with 2007 cruises, states, "Should you be dissatisfied with our service upon first check-in (hotel or onboard ship) including food, personnel or shore excursions, notify us within 24 hours of the start of your cruise-tour. We then have 24 hours to correct the situation. In the unlikely case that a solution is not possible, you can then depart as soon as you can and we will refund 100 percent of your cruise price.

Under the service guarantee, the company can assist with departure arrangements, but costs for the return trip and/or alternate travel plans are the passenger's responsibility. "With our new service guarantee, we are telling our passengers they are our first priority. Because of our integrated operations, we ensure their service will be excellent wherever they travel with us," said Torstein Hagen, chairman and founder of Viking River Cruises.